Vinted Users Share Frustration Regarding Size Updates
Vinted users have been reacting angrily following a change that caused items being listed as the wrong size.
The second-hand shopping app has updated its measurement guidelines for women's and children's clothes but did not contact all shoppers about the modification.
Online Platforms Response
Countless users and merchants are posting online stating that platform listings now display a different size category versus the original listing due to the recalibration.
Vinted explained the revised method more closely matches similar services.
They have suggested members to review their products and manually change the size where appropriate, resulting in member annoyance.
Measurement Approach Updates
Earlier, the measurements included numerical and alphabetical indicators, such as S/8 or M/10.
The new system has an alphabetical indicator and numerical range such as S/UK 8-10.
For certain items, the size labels have been reassigned - for example a size L was previously a 12 but currently displays as UK 16-18.
Member Accounts
A fashion influencer, who makes TikTok content about plus-size fashion, explained the modification "makes transactions more difficult".
"Not many brands say XL is a 20-22," the way the service now categorizes.
Stephanie Gallen, from Glasgow, said garments she listed on Vinted with size 14 labels were showing in the marketplace as larger sizing 20-22.
"If buyers measuring 20-22 acquire them they may become frustrated," she explained.
Manual Updates
A different user, located in England, stated she felt frustrated due to the update requiring manual adjustment the measurements for "each individual item".
"This situation is especially annoying, as I'm chronically ill and Vinted sales have been crucial for me since losing part of my income," she explained.
Service Background
The platform boasts over 100 million users, with 18 million British users.
It has proved a popular alternative to second-hand platforms like eBay and Depop.
This isn't the first time that an unexpected update on the platform has faced criticism: last year, the platform withdrew an update to its shipping options following member complaints.
